Privacy Policy

We collect information that you provide directly to us, as well as information that we gather automatically when you interact with our platform. This helps us deliver personalized retirement planning guidance and improve our services.

• Contact details including name, email address, phone number, and mailing address
• Financial information such as income, assets, current retirement savings, and investment preferences
• Demographic information including age, employment status, and retirement goals
• Account credentials and security information for platform access
• Communication preferences and feedback you provide to us

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent on our platform, and interaction patterns
• Location information based on your IP address for service customization
• Cookies and similar tracking technologies for enhanced user experience

Your information helps us provide tailored retirement planning advice and maintain the security of our platform. We use this data responsibly and only for legitimate business purposes.

• Creating personalized retirement planning recommendations based on your financial situation
• Providing customer support and responding to your inquiries
• Sending educational content and updates about retirement planning strategies
• Processing transactions and maintaining your account security

• Analyzing user behavior to enhance our platform's functionality and user experience
• Developing new features and services that better serve our users' needs
• Conducting research to improve our retirement planning methodologies
• Ensuring platform security and preventing fraudulent activities

• Sending important updates about your account and our services
• Providing educational newsletters and retirement planning tips
• Notifying you about new features or changes to our platform
• Responding to your questions and providing customer support

We take your privacy seriously and do not sell your personal information to third parties. However, we may share information in specific circumstances to provide our services effectively.

We work with trusted third-party service providers who help us deliver our services. These partners may have access to your information solely to perform tasks on our behalf, including:

• Cloud hosting services for secure data storage and platform operation
• Analytics providers to help us understand user behavior and improve our services
• Customer support tools to provide timely assistance
• Marketing platforms for sending communications with your consent

We may disclose your information when required by law or to protect our rights and the safety of our users:

• Responding to legal proceedings, court orders, or government requests
• Investigating potential violations of our terms of service
• Protecting against fraud, security breaches, or illegal activities
• Ensuring the safety and security of our platform and users

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such changes and ensure your privacy rights continue to be protected.

You have several rights regarding your personal information. We're committed to helping you exercise these rights and maintaining control over your data.

We implement comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure. Your data security is our priority.

• End-to-end encryption for all data transmission and storage
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with enterprise-grade protection
• Automated backup systems to prevent data loss

• Limited access to personal information on a need-to-know basis
• Regular security training for all employees
• Strict confidentiality agreements with all service providers
• Incident response procedures for potential security breaches
• Regular review and updates to our security policies

• Secure data centers with restricted access controls
• Environmental controls to protect against physical threats
• Secure disposal of hardware containing personal information
• Video surveillance and security monitoring systems

While we implement robust security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to stay ahead of evolving threats.

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy.

• Account information: Retained while your account is active and for 7 years after account closure
• Financial data: Kept for 10 years to comply with financial regulations
• Communication records: Stored for 5 years for customer service and legal purposes
• Usage data: Anonymized after 2 years and may be retained for analytics purposes
• Marketing data: Deleted immediately upon unsubscribe or account deletion request

When you request account deletion or when retention periods expire, we:

• Remove all personal identifiers from your data
• Securely delete information from our active systems
• Purge backup copies according to our scheduled deletion cycles
• Notify relevant service providers to delete your information
• Provide confirmation of deletion upon request

While blexarportal operates primarily in South Africa, we may transfer your information to other countries to provide our services effectively. We ensure appropriate safeguards are in place for all international transfers.

• Adequacy decisions from relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Binding corporate rules for transfers within our corporate group
• Certification schemes and codes of conduct for service providers

You have the right to obtain information about international transfers of your data and request copies of the safeguards we have in place. Contact us if you have questions about how your data is protected during international transfers.

We use cookies and similar technologies to enhance your experience on our platform and provide personalized services. You have control over these technologies.

• Essential cookies: Required for basic platform functionality and security
• Performance cookies: Help us understand how you use our platform
• Functionality cookies: Remember your preferences and settings
• Analytics cookies: Provide insights to improve our services

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through multiple channels.

• Email notification to your registered email address
• Prominent notice on our platform homepage
• In-app notifications when you log into your account
• Updates to the "Last Updated" date at the top of this policy

We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Your continued use of our services after changes become effective indicates your acceptance of the updated policy.